Return Policy

Return Policy

Effective Date: 01 September, 2024

Thank you for shopping with Bongo Tech. We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.

1. Eligibility for Returns

• Products Eligible for Return: Most products purchased from our website https://bongotech.ai can be returned within 03 days of the delivery date. Products must be unused, in their original packaging, and in the same condition as when received.
• Non-Returnable Items: Certain items are non-returnable, including customized products and items marked as final sale.

2. Return Process

• Initiating a Return: To start a return, please contact our customer support team at [insert contact email] with your order number and reason for return.
• Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
• Return Shipping: You are responsible for return shipping costs unless the product was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns.

3. Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds will be processed within 7-10 business days of receiving the returned product.
• Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping charges are non-refundable.

4. Exchanges

• Product Exchanges: If you need a different product, please return the original item for a refund and place a new order for the desired product. Contact our customer support team for assistance with exchanges.

5. Defective or Incorrect Items

• Reporting Issues: If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
• Return Instructions: Follow the return process outlined above to return defective or incorrect items.

6. Pre-Order Policy

• Pre-order items are non-refundable
• Once a pre-order is placed, cancellations or changes are not allowed

7. Contact Us

For any questions or assistance regarding returns, please contact us at:

Bongo Tech
Website: https://bongotech.ai
Email: contact@bongoiotech.com
Phone: +8801711292273